Terms and conditions

Who we are

mybestpets.com is an online pet shop run by REGENREACH ENTERPRISE (202403305376 (AS0487330-U)), a business registered in Malaysia. You can reach us at hello@mybestpets.com.

Who can order

We deliver to addresses in Malaysia only. You must be 18 or older, or have permission from a parent or guardian, to place an order.

Products and photos

• We describe every product as accurately as we can. Measurements are approximate and can differ by 1 to 3 cm, and colours can look different on different screens.
• Some photos are styled illustrations that show a product in use, and may include props that are not included. The "In the box" line on each product page lists what you receive.
• Ratings on product pages are collected from buyers of the same product across online stores.
• Choose the right size for your pet, supervise your pet with toys and new products, and remove anything that becomes damaged. We are not responsible for harm caused by using a product in a way it is not meant for, in the wrong size, or without supervision, except where the law says otherwise.

Prices and payment

• Prices are in Malaysian ringgit and include delivery anywhere in Malaysia.
• Prices, discounts and sales can change at any time. The price you pay is the one shown at checkout.
• Payment is taken online through HitPay (FPX online banking, DuitNow QR, eWallets or card). We never see or store your card or banking details.
• If a price is clearly wrong because of a mistake, we may cancel the order and refund you in full, even after it has been confirmed.

Your order

Your order is confirmed once your payment goes through and you see your order number. We may cancel an order and refund you in full if an item becomes unavailable, a price is wrong, or we suspect fraud.

Delivery

• Delivery is free and tracked. Delivery times shown on product pages are estimates, not guarantees.
• Please give a complete address and a phone number the courier can reach. We cannot refund or resend parcels that fail to arrive because these were wrong or incomplete, or that are refused or not collected.
• The items become your responsibility once they are delivered to the address you gave.

Returns and refunds

We put right items that arrive damaged, faulty, wrong or incomplete, if you tell us within 7 days of delivery. We do not accept change-of-mind returns. The full details are in our Returns and refunds policy.

Our responsibility

Our total responsibility for any order is limited to the amount you paid for it. We are not responsible for indirect losses, or for delays or failures caused by things outside our control, such as courier delays, customs, weather, strikes or public holidays. None of this limits any right you have that the law does not allow us to limit, including your rights under the Consumer Protection Act 1999.

Our content

The text, photos, videos and logo on this site belong to mybestpets or are used with permission. Please do not copy them without asking.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

Law

These terms are governed by the laws of Malaysia.